Contact Us

Enquiries, Bookings and Reservations

We provide a personal service for your enquiries and requests. Email us at and we can recommend room availability, tours, trip ideas, cooking classes, transfers around Fes and right around Morocco.

If you would prefer to call and talk to me about your plans or any enquiry, my number is +212676286584. When calling, note that the current time in Morocco is

If you are a family, please state the ages of your children in order for us to recommend the most suitable accommodation.

Booking and Cancellation Policy

To secure your booking, a 50% deposit will be requested to a UK or Australian bank account or via a PayPal. PayPal accepts credit and debit card payments securely. Details for bank and PayPal accounts will be sent via email once you've requested a reservation.

Balance of payment is preferred in cash during your stay. If you wish to pay balance owing by PayPal, this payment (other than for your deposit) will incur a 4% surcharge. Cash, in Dirhams, payments are required for local additional services such as transport services, dinners, drinks, guides, porters and tips for our staff.

In case of cancellation on your part and for any reason whatsoever, the deposit will be refunded as follows:

  • Cancellation over 30 days prior to reservation: 95% of deposit will be refunded
  • 30 - 15 days prior: 45% of Deposit will be refunded
  • 14 days or less: Deposit will be retained in full

Once you confirm your reservation via e-mail, you implicitly agree that you have taken notice of above cancellation policy.

Dar El Hana